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All Things New

New Shipping Policy 

We have new shipping terms and conditions. Please read our replacement policy.

Do you replace my order if its is lost?

Yes we will, but we have a few exceptions. Here’s our policy on that.

We will replace your order if;

  1. You have purchased shipping insurance at checkout. (This replaces the signature option. We will request no safe drop once you have purchased insurance.)
  2. Your address is correct and the phone number you provided works.
  3. You initiated a request with us to investigate the missing package through Canada Post. 
  4. Canada Post has sent us a document confirming the package was lost.
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