How To Order
Here’s a step-by-step guide on placing your order online with Hillside Pharms
We are passionate about bringing you the highest quality cannabis.
Register An Account With Us
Register an account with us by providing your ID and shipping details.
- Go to the Registration page.
- Fill out the form and upload an image of your ID.
- Provide your shipping address.
You’re in the Club
We’ll send you an email to let you know you’ve been approved and then you can start an order.
Shopping With Us
Login to your account by going to the Customer Login link on the top menu.
You can click on the Shop link and that will give many options to find what you are looking for inside the shop.
- Locate the products you are interested in ordering.
- Click on the desired product(s),
- Choose your quantity
- Select a signature option if required for delivery. This is required if your package is lost and you want it replaced.
- Then click “Add to Cart”.
Checking Out
When you have all your products in your shopping cart, and are ready to checkout, click on the cart tab (at the top of your screen or the cart sidebar widget) and you will be redirected to the checkout page.
- Please note all prices are inclusive of taxes.
- Confirm your order is correct and mailing details are accurate. We are not responsible for lost packages due to incorrect addresses, there will be no replacements in this case so please double check your details.
- Then click “Place Order”.
- On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received. Please make sure you have followed all e-transfer instructions completely to avoid any delays. Your order will not be guaranteed if your EMT details are incorrect, please pay attention and follow the payment instructions clearly.
- Orders will be held for one business day before being canceled and ordered items returned to inventory. Please get in touch if you wish to have the order held longer, we are happy to accommodate where possible.
- Once your E-Transfer is cleared, your order will be processed and will ship same day Monday to Friday if received (and processed) before 11 am PST or the following business day if the payment is processed after 11 am.
Tracking
Tracking information will be e-mailed around 6 pm PST the day of shipping. Please be patient on sale days we maybe slightly delayed in getting everyone’s details out by that time.
We always ship within 24 hours of your e-transfer clearing, Monday to Friday.
Please contact us if you do not receive your tracking within that time frame. Orders do not ship on the weekend.
***Please note that any sale or limited quantity items not paid for within 24 hours from the order being placed will be relisted.